James C. Johnson, DMD  ยท  Blake R. Schow, DDS

Office Info


About Our Office  |  How are appointments scheduled?  |  Do I stay with my child during the visit?
What about finances?  |  Our Office Policy Regarding Dental Insurance

About Our Office

Doctors in the Front - Pediatric Dentist in Gilbert, Mesa and Chandler, AZThe office of East Valley Pediatric Dentistry is specially designed for children. It is equipped with smaller dental chairs, smaller instruments for little mouths and fun decor. For the comfort of young children while in our office we offer a variety of toys, books, video games, and a kid sized movie theater. We want your child's visits to our office to be as enjoyable and pleasant as possible.

By using the latest techniques and materials, Dr. Johnson and Dr. Schow insure your child receives the most up to date treatment available and the highest quality care. Our fully computerized office utilizes the latest technology available, including digital radiography which uses 50% less radiation than traditional x-rays.

We offer several methods of conscious sedation for your child's dental treatments. A combination of nitrous oxide (laughing gas) along with a local anesthetic is safe and effective even with some of our most nervous little patients. Ask Dr. Johnson and Dr. Schow about these and other painless methods of conscious sedation for your child's dental procedure. We want your child to be comfortable and safe while in our care.

The doctors and their staff believe every question you have, whether dental or administrative, is important. To insure that you have all the information you need, we promise to answer all your questions and speak candidly with you about your child's symptoms, treatments and our recommendtions. Working together, we can keep your child's smile beautiful and healthy with quality care that fits into your budget. In addition to filing insurance forms for you, we offer Care Credit and gladly accept Master Card, Visa, Discover, and American Express. Our staff will be happy to assist you with any questions you have.

For your peace of mind a doctor is always on call for our patients. In addition, each member of our team is highly skilled and dedicated to meeting the needs of each young patient. Our Staff is highly trained and all are CPR certified.

Our office is located on Higley Road and the new 202 loop in Gilbert. It is a fun and exciting office with a movie theater theme. We have the latest video games for older kids as well as touch screen games for the little ones. There are toys and books and a movie theater for the kids as well. The office is spacious with plenty of convenient parking. Come by for a free tour and meet the doctors and their staff. See you there! Call now to schedule your appointment 480-632-7500.

How are appointments scheduled?

Child at Front Desk at the Pediatric Dentist Office in Gilbert, Mesa and Chandler, AZThe office attempts to schedule appointments at your convenience and when time is available. Preschool children should be seen in the morning because they are fresher and we can work more slowly with them for their comfort. School children with a lot of work to be done should be seen in the morning for the same reason. Dental appointments are an excused absence. Missing school can be kept to a minimum when regular dental care is continued.

Appointed times are reserved exclusively for each patient we ask that you please notify our office 48 hours in advance of your scheduled appointment time if you are unable to keep your appointment. Another patient, who needs our care, could be scheduled if we have sufficient time to notify them. We realize that unexpected things can happen, but we ask for your assistance in this regard.

Do I stay with my child during the visit?

We invite you to stay with your child during the initial examination. During future appointments, we suggest you allow your child to accompany our staff through the dental experience. We can usually establish a closer rapport with your child when you are not present. Our purpose is to gain your child's confidence and overcome apprehension. However, if you choose, you are more than welcome to accompany your child to the treatment room. For the safety and privacy of all patients, other children who are not being treated should remain in the reception room with a supervising adult.

What about finances?

Payment for professional services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan which fits your timetable and budget, and gives your child the best possible care. We accept cash,  debit cards, Care Credit and most major credit cards.

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Our Office Policy Regarding Dental Insurance

If we have received all of your insurance information on the day of the appointment, we will be happy to file your claim for you. You must be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay. By law your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically, so your insurance company will receive each claim the day of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid or not. If you have not paid your balance within 60 days a re-billing fee of 1.5% will be added to your account each month until paid.

PLEASE UNDERSTAND that we file dental insurance as a courtesy to our patients. We do not have a contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment. We at no time guarantee what your insurance will or will not do with each claim. We also can not be responsible for any errors in filing your insurance. Once again, we file claims as a courtesy to you.

Fact 1 - NO INSURANCE PAYS 100% OF ALL PROCEDURES
Dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90%-100% of all dental fees. This is not true! Most plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage, or the type of contract your employer has set up with the insurance company.

Fact 2 - BENEFITS ARE NOT DETERMINED BY OUR OFFICE
You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist's actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist's fee has exceeded the usual, customary, or reasonable fee ("UCR") used by the company.

A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable, or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate.

Insurance companies set their own schedules, and each company uses a different set of fees they consider allowable. These allowable fees may vary widely, because each company collects fee information from claims it processes. The insurance company then takes this data and arbitrarily chooses a level they call the "allowable" UCR Fee. Frequently, this data can be three to five years old and these "allowable" fees are set by the insurance company so they can make a net 20%-30% profit.

Unfortunately, insurance companies imply that your dentist is "overcharging", rather than say that they are "underpaying", or that their benefits are low. In general, the less expensive insurance policy will use a lower usual, customary, or reasonable (UCR) figure.

Fact 3 - DEDUCTIBLES & CO-PAYMENTS MUST BE CONSIDERED
When estimating dental benefits, deductibles and percentages must be considered. To illustrate, assume the fee for service is $150.00. Assuming that the insurance company allows $150.00 as its usual and customary (UCR) fee, we can figure out what benefits will be paid. First a deductible (paid by you), on average $50, is subtracted, leaving $100.00. The plan then pays 80% for this particular procedure. The insurance company will then pay 80% of $100.00, or $80.00. Out of a $150.00 fee they will pay an estimated $80.00 leaving a remaining portion of $70.00 (to be paid by the patient). Of course, if the UCR is less than $150.00 or your plan pays only at 50% then the insurance benefits will also be significantly less.

MOST IMPORTANTLY, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment.

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